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Complaints about the NHS in England

Your filters returned 113 results

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North West Ambulance Service NHS Trust (Ref: P-001051)

Report06-Apr-21UpheldDiagnosis

Summary:

Miss A complains that North West Ambulance Service NHS Trust (the Trust) incorrectly categorised the first 999 call the family made, when her father, Mr R, was taken ill. Miss A also complains the ambulance did not arrive with adrenaline, the treatment with adrenaline was delayed and it was not administered within the appropriate timeframe, that when the crew entered the home they did not come in with a defibrillator and the paramedics did not begin resuscitation soon enough. Finally Miss A adds her father was not transferred to hospital in a timely manner by the paramedics.

North West Ambulance Service NHS Trust (Ref: P-001051)

Report06-Apr-21Not upheldTreatment

Summary:

Miss A complains that North West Ambulance Service NHS Trust (the Trust) incorrectly categorised the first 999 call the family made, when her father, Mr R, was taken ill. Miss A also complains the ambulance did not arrive with adrenaline, the treatment with adrenaline was delayed and it was not administered within the appropriate timeframe, that when the crew entered the home they did not come in with a defibrillator and the paramedics did not begin resuscitation soon enough. Finally Miss A adds her father was not transferred to hospital in a timely manner by the paramedics.

North West Ambulance Service NHS Trust (Ref: P-001051)

Report06-Apr-21Not upheldTreatment

Summary:

Miss A complains that North West Ambulance Service NHS Trust (the Trust) incorrectly categorised the first 999 call the family made, when her father, Mr R, was taken ill. Miss A also complains the ambulance did not arrive with adrenaline, the treatment with adrenaline was delayed and it was not administered within the appropriate timeframe, that when the crew entered the home they did not come in with a defibrillator and the paramedics did not begin resuscitation soon enough. Finally Miss A adds her father was not transferred to hospital in a timely manner by the paramedics.

North West Ambulance Service NHS Trust (Ref: P-001051)

Report06-Apr-21Not upheldReferral

Summary:

Miss A complains that North West Ambulance Service NHS Trust (the Trust) incorrectly categorised the first 999 call the family made, when her father, Mr R, was taken ill. Miss A also complains the ambulance did not arrive with adrenaline, the treatment with adrenaline was delayed and it was not administered within the appropriate timeframe, that when the crew entered the home they did not come in with a defibrillator and the paramedics did not begin resuscitation soon enough. Finally Miss A adds her father was not transferred to hospital in a timely manner by the paramedics.

South Lincolnshire CCG (Ref: P-001046)

Report24-Mar-21UpheldCommissioning

Summary:

Mrs A complains that the CCG did not commission an appropriate continuing healthcare (CHC) package for her husband, Mr A. The care home then invoiced Mr and Mrs A with ‘top-up fees’ which she says covered the remaining costs of his care. Mrs A wants the CCG to pay her back for the cost of the care.

East Sussex Healthcare NHS Trust (Ref: P-001045)

Report19-Mar-21UpheldDischarge and aftercare

Summary:

Mrs A complains that the Trust discharged her mother, Mrs R, before adult social care (ASC, a department of social services) assessed her for respite funding. She also says the Trust did not tell her ASC had not completed an assessment. Mrs A says this resulted in ASC refusing to fund the care and her mother becoming liable for the costs which caused her considerable distress and inconvenience.

East Sussex Healthcare NHS Trust (Ref: P-001045)

Report19-Mar-21UpheldCommunication

Summary:

Mrs A complains that the Trust discharged her mother, Mrs R, before adult social care (ASC, a department of social services) assessed her for respite funding. She also says the Trust did not tell her ASC had not completed an assessment. Mrs A says this resulted in ASC refusing to fund the care and her mother becoming liable for the costs which caused her considerable distress and inconvenience.

North Staffordshire Combined Healthcare NHS Trust (Ref: P-001007)

Report29-Jan-21UpheldCommunication

Summary:

Ms N complains about North Staffordshire Combined Healthcare NHS Trust (Staffordshire Combined Trust). She says that a CT scan requested by the memory clinic showed signs of a stroke, but that she was not told about this. Ms N also complains about University Hospitals of North Midlands NHS Trust (UHNMT). She says that a CT scan performed at another NHS Trust showed signs of a stroke, but that she was not told of this until 8 months later. Ms N says that she has been caused significant distress and she is concerned that the lack of identification and treatment may have contributed to subsequent medical conditions

University Hospitals of North Midlands NHS Trust (Ref: P-001007)

Report29-Jan-21Not upheldReferral

Summary:

Ms N complains about North Staffordshire Combined Healthcare NHS Trust (Staffordshire Combined Trust). She says that a CT scan requested by the memory clinic showed signs of a stroke, but that she was not told about this. Ms N also complains about University Hospitals of North Midlands NHS Trust (UHNMT). She says that a CT scan performed at another NHS Trust showed signs of a stroke, but that she was not told of this until 8 months later. Ms N says that she has been caused significant distress and she is concerned that the lack of identification and treatment may have contributed to subsequent medical conditions

Chelsea and Westminster Hospital NHS Foundation Trust (Ref: P-001009)

Report29-Jan-21Not upheldNursing care

Summary:

Mrs A complains about aspects of care provided to her mother, Mrs N in the hours before she died. Mrs A states Staff laid Mrs N down whilst washing her, even though her nose was bleeding and did not monitor her observations as frequently as they should have done, a nurse and healthcare assistant left Mrs A to suction her airway, which is against hospital policy and that a nurse administered non-invasive ventilation inappropriately. Mrs A also complains that despite a long investigation the Trust has not given an adequate explanation of what happened, or why her mother died so suddenly.