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Complaints about the NHS in England

Your filters returned 113 results

Use the search filters below to refine the results and find complaints of interest. Search results are listed with the most recent first. 
Complex complaints with two or more parts about one or multiple organisations may appear more than once in the search results.

Sandwell and West Birmingham Hospitals NHS Trust (Ref: P-001015)

Report28-Jul-20UpheldDiagnosis

Summary:

Mrs A complains about aspects of the care and treatment provided to her late mother and whether the shock from the lack of regular medication and the new sedative caused Mrs B’s cardiac arrest and subsequent death, and she believes if better care and treatment had been provided then her mother’s death could have been avoided. Mrs A says the family have been left emotionally distraught by the sudden death and they are struggling to cope with their loss as no one can explain why her mother had a cardiac arrest. Mrs A also complains about the way in which the Trust handled her complaint and that the Trust took too long to respond to and the response did not adequately address all her concerns, which has caused her additional distress and frustration at a time when she was grieving. As an outcome to her complaint, Mrs A would like an acknowledgement of failings and an apology, a financial remedy and service improvements.

Sandwell and West Birmingham Hospitals NHS Trust (Ref: P-001015)

Report28-Jul-20Not upheldCommunication

Summary:

Mrs A complains about aspects of the care and treatment provided to her late mother and whether the shock from the lack of regular medication and the new sedative caused Mrs B’s cardiac arrest and subsequent death, and she believes if better care and treatment had been provided then her mother’s death could have been avoided. Mrs A says the family have been left emotionally distraught by the sudden death and they are struggling to cope with their loss as no one can explain why her mother had a cardiac arrest. Mrs A also complains about the way in which the Trust handled her complaint and that the Trust took too long to respond to and the response did not adequately address all her concerns, which has caused her additional distress and frustration at a time when she was grieving. As an outcome to her complaint, Mrs A would like an acknowledgement of failings and an apology, a financial remedy and service improvements.

Sandwell and West Birmingham Hospitals NHS Trust (Ref: P-001015)

Report28-Jul-20Partly upheldComplaint handling

Summary:

Mrs A complains about aspects of the care and treatment provided to her late mother and whether the shock from the lack of regular medication and the new sedative caused Mrs B’s cardiac arrest and subsequent death, and she believes if better care and treatment had been provided then her mother’s death could have been avoided. Mrs A says the family have been left emotionally distraught by the sudden death and they are struggling to cope with their loss as no one can explain why her mother had a cardiac arrest. Mrs A also complains about the way in which the Trust handled her complaint and that the Trust took too long to respond to and the response did not adequately address all her concerns, which has caused her additional distress and frustration at a time when she was grieving. As an outcome to her complaint, Mrs A would like an acknowledgement of failings and an apology, a financial remedy and service improvements.

The Clatterbridge Cancer Centre NHS Foundation Trust (Ref: P-001028)

Report15-Jul-20Not upheldRisk assessment

Summary:

Mr C complains about the treatment his wife received from the Trust and says they did not correctly assess his wife’s symptoms or identify that she was not fit to undergo radiotherapy treatment. He complains that the Trust should have admitted her.

The Clatterbridge Cancer Centre NHS Foundation Trust (Ref: P-001028)

Report15-Jul-20Not upheldDischarge and aftercare

Summary:

Mr C complains about the treatment his wife received from the Trust and says they did not correctly assess his wife’s symptoms or identify that she was not fit to undergo radiotherapy treatment. He complains that the Trust should have admitted her.

University College London Hospitals NHS Foundation Trust (Ref: P-001027)

Report02-Jul-20UpheldComplaint handling

Summary:

Mr O complains the Trust did not respond to his complaint in a timely manner. He said he complained to the Trust but did not receive a written response until nearly a year later.

J K Caring For You (Ref: P-001039)

Report01-Jul-20Partly upheld

Summary:

Mr L's complaints are in relation to home care provider who he states did not meet the requirements of a care plan put in place for his father. Mr L states that staff did not arrive on time for appointments, his father’s medication was not administered when it was supposed to be, his father’s catheter was not regularly changed, staff did not wash his father and change him out of his hospital gown until three days after he had been discharged, staff did not spend the full 30 minutes with his father, as stated in his care plan and did not feed his father regularly. Mr L says that as a result of the poor care provided, his father was distressed and his condition deteriorated, leading to him being readmitted to hospital.

J K Caring For You (Ref: P-001039)

Report01-Jul-20Partly upheld

Summary:

Mr L's complaints are in relation to home care provider who he states did not meet the requirements of a care plan put in place for his father. Mr L states that staff did not arrive on time for appointments, his father’s medication was not administered when it was supposed to be, his father’s catheter was not regularly changed, staff did not wash his father and change him out of his hospital gown until three days after he had been discharged, staff did not spend the full 30 minutes with his father, as stated in his care plan and did not feed his father regularly. Mr L says that as a result of the poor care provided, his father was distressed and his condition deteriorated, leading to him being readmitted to hospital.

J K Caring For You (Ref: P-001039)

Report01-Jul-20Partly upheld

Summary:

Mr L's complaints are in relation to home care provider who he states did not meet the requirements of a care plan put in place for his father. Mr L states that staff did not arrive on time for appointments, his father’s medication was not administered when it was supposed to be, his father’s catheter was not regularly changed, staff did not wash his father and change him out of his hospital gown until three days after he had been discharged, staff did not spend the full 30 minutes with his father, as stated in his care plan and did not feed his father regularly. Mr L says that as a result of the poor care provided, his father was distressed and his condition deteriorated, leading to him being readmitted to hospital.

J K Caring For You (Ref: P-001039)

Report01-Jul-20Partly upheld

Summary:

Mr L's complaints are in relation to home care provider who he states did not meet the requirements of a care plan put in place for his father. Mr L states that staff did not arrive on time for appointments, his father’s medication was not administered when it was supposed to be, his father’s catheter was not regularly changed, staff did not wash his father and change him out of his hospital gown until three days after he had been discharged, staff did not spend the full 30 minutes with his father, as stated in his care plan and did not feed his father regularly. Mr L says that as a result of the poor care provided, his father was distressed and his condition deteriorated, leading to him being readmitted to hospital.