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Complaints about the NHS in England

Your filters returned 113 results

Use the search filters below to refine the results and find complaints of interest. Search results are listed with the most recent first. 
Complex complaints with two or more parts about one or multiple organisations may appear more than once in the search results.

J K Caring For You (Ref: P-001039)

Report01-Jul-20Partly upheld

Summary:

Mr L's complaints are in relation to home care provider who he states did not meet the requirements of a care plan put in place for his father. Mr L states that staff did not arrive on time for appointments, his father’s medication was not administered when it was supposed to be, his father’s catheter was not regularly changed, staff did not wash his father and change him out of his hospital gown until three days after he had been discharged, staff did not spend the full 30 minutes with his father, as stated in his care plan and did not feed his father regularly. Mr L says that as a result of the poor care provided, his father was distressed and his condition deteriorated, leading to him being readmitted to hospital.

J K Caring For You (Ref: P-001039)

Report01-Jul-20Partly upheld

Summary:

Mr L's complaints are in relation to home care provider who he states did not meet the requirements of a care plan put in place for his father. Mr L states that staff did not arrive on time for appointments, his father’s medication was not administered when it was supposed to be, his father’s catheter was not regularly changed, staff did not wash his father and change him out of his hospital gown until three days after he had been discharged, staff did not spend the full 30 minutes with his father, as stated in his care plan and did not feed his father regularly. Mr L says that as a result of the poor care provided, his father was distressed and his condition deteriorated, leading to him being readmitted to hospital.

Birmingham and Solihull Mental Health NHS Foundation Trust (Ref: P-001011)

Report30-Jun-20Partly upheldTreatment

Summary:

Miss B complains about the care and treatment her mother received before she died. She complains the home treatment team did not provide adequate support for her mother's deteriorating mental health when she was discharged from inpatient care, and did not communicate with Miss B about her mother's discharge.