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Complaints about the NHS in England

Your filters returned 113 results

Use the search filters below to refine the results and find complaints of interest. Search results are listed with the most recent first. 
Complex complaints with two or more parts about one or multiple organisations may appear more than once in the search results.

Royal Cornwall Hospitals NHS Trust (Ref: P-001050)

Report27-Nov-20Partly upheldCommunication

Summary:

Ms R complains about aspects of care and treatment provided to her father, Mr A following his admission to Royal Cornwall Hospitals NHS Trust (the Trust). She complains her father developed pressure sores on his heel and he was not appropriately discharged or given the necessary equipment to assist him at home. Ms R complains this resulted in him falling at home and breaking his femur which resulted in re-admission to the Trust for an operation to repair the bone, following which Mr A sadly died.

Bassetlaw CCG (Ref: P-001052)

Report24-Nov-20Not upheldCommissioning

Summary:

Ms A complains about Bassetlaw Clinical Commissioning Group’s (CCG) management of the Personal Health Budget (PHB) for her two children and failure to have an independent and transparent complaint process, as she dealt with one person throughout the whole complaint. Ms A also feels that her complaints were not investigated properly.

Bassetlaw CCG (Ref: P-001052)

Report24-Nov-20Partly upheldCommissioning

Summary:

Ms A complains about Bassetlaw Clinical Commissioning Group’s (CCG) management of the Personal Health Budget (PHB) for her two children and failure to have an independent and transparent complaint process, as she dealt with one person throughout the whole complaint. Ms A also feels that her complaints were not investigated properly.

Bassetlaw CCG (Ref: P-001052)

Report24-Nov-20UpheldCommissioning

Summary:

Ms A complains about Bassetlaw Clinical Commissioning Group’s (CCG) management of the Personal Health Budget (PHB) for her two children and failure to have an independent and transparent complaint process, as she dealt with one person throughout the whole complaint. Ms A also feels that her complaints were not investigated properly.

Bassetlaw CCG (Ref: P-001052)

Report24-Nov-20UpheldCommissioning

Summary:

Ms A complains about Bassetlaw Clinical Commissioning Group’s (CCG) management of the Personal Health Budget (PHB) for her two children and failure to have an independent and transparent complaint process, as she dealt with one person throughout the whole complaint. Ms A also feels that her complaints were not investigated properly.

Bassetlaw CCG (Ref: P-001052)

Report24-Nov-20Not upheldCommissioning

Summary:

Ms A complains about Bassetlaw Clinical Commissioning Group’s (CCG) management of the Personal Health Budget (PHB) for her two children and failure to have an independent and transparent complaint process, as she dealt with one person throughout the whole complaint. Ms A also feels that her complaints were not investigated properly.

Bassetlaw CCG (Ref: P-001052)

Report24-Nov-20UpheldCommissioning

Summary:

Ms A complains about Bassetlaw Clinical Commissioning Group’s (CCG) management of the Personal Health Budget (PHB) for her two children and failure to have an independent and transparent complaint process, as she dealt with one person throughout the whole complaint. Ms A also feels that her complaints were not investigated properly.

Bassetlaw CCG (Ref: P-001052)

Report24-Nov-20Not upheldCommissioning

Summary:

Bassetlaw CCG (Ref: P-001052)

Report24-Nov-20UpheldCommissioning

Summary:

Ms A complains about Bassetlaw Clinical Commissioning Group’s (CCG) management of the Personal Health Budget (PHB) for her two children and failure to have an independent and transparent complaint process, as she dealt with one person throughout the whole complaint. Ms A also feels that her complaints were not investigated properly.

Kent and Medway NHS and Social Care Partnership Trust (Ref: P-001019)

Report23-Nov-20Partly upheld

Summary:

Mrs O complains that the Trust did not accept her GP’s referral requesting care from secondary mental health services