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Complaints about the NHS in England

Your filters returned 113 results

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The Newcastle Upon Tyne Hospitals NHS Foundation Trust (Ref: P-001032)

Report20-Nov-20Not upheldTreatment

Summary:

Mrs E complains about the care and treatment her husband Mr E received from Newcastle Upon Tyne Hospital NHS Foundation Trust . In particular Mrs E complains that Mr E was fully mobile before he was admitted to the Trust. After his admission he was fitted with a catheter and pads and was bed bound. Mrs E complains that the Trust had not provided the necessary care he needed. Mrs E states The Trust discharged Mr E sooner than it should have as within a week he had pneumonia and failed to communicate with Mrs E about the transfer of her husband to a nursing home.

The Newcastle Upon Tyne Hospitals NHS Foundation Trust (Ref: P-001032)

Report20-Nov-20Not upheldDischarge and aftercare

Summary:

Mrs E complains about the care and treatment her husband Mr E received from Newcastle Upon Tyne Hospital NHS Foundation Trust . In particular Mrs E complains that Mr E was fully mobile before he was admitted to the Trust. After his admission he was fitted with a catheter and pads and was bed bound. Mrs E complains that the Trust had not provided the necessary care he needed. Mrs E states The Trust discharged Mr E sooner than it should have as within a week he had pneumonia and failed to communicate with Mrs E about the transfer of her husband to a nursing home.

The Newcastle Upon Tyne Hospitals NHS Foundation Trust (Ref: P-001032)

Report20-Nov-20Not upheldCommunication

Summary:

Mrs E complains about the care and treatment her husband Mr E received from Newcastle Upon Tyne Hospital NHS Foundation Trust . In particular Mrs E complains that Mr E was fully mobile before he was admitted to the Trust. After his admission he was fitted with a catheter and pads and was bed bound. Mrs E complains that the Trust had not provided the necessary care he needed. Mrs E states The Trust discharged Mr E sooner than it should have as within a week he had pneumonia and failed to communicate with Mrs E about the transfer of her husband to a nursing home.

NHS England - Midlands and East (regional office) (Ref: P-001036)

Report17-Nov-20Partly upheldComplaint handling

Summary:

Mr O complains (via his representatives) that NHS England’s IRP upheld Basildon and Brentwood CCG’s decision that his mother, Mrs O, was not eligible for NHS continuing care (CHC) based on a Decision Support Tool (DST) they completed. He disputes the weighting in the domains of behaviour, communication, mobility, continence, drug therapies and medication, and altered states of consciousness. He also complains that the IRP did not fully consider the evidence presented to them and also disagrees with the IRP’s findings about the Nature, Complexity, Intensity and Unpredictability of his mother’s needs. Mr O says that his mother’s estate has suffered financially and he would like NHS England to reconsider its decision.

Gloucestershire Hospitals NHS Foundation Trust (Ref: P-001038)

Report05-Nov-20Not upheldHospital acquired infection / healthcare-associated infection

Summary:

Mr and Mrs K complain about the care and treatment the Trust provided to their daughter, Miss K. They complain that Miss K contracted an infection which was caused by pseudomonas (a type of bacteria) following numerous inpatient stays at the hospital. Mr and Mrs K are unhappy with the system the hospital had in place to prevent pseudomonas being present in the water supply. They also say it was unacceptable to place Miss K, who had a weakened immune system, on a ward where pseudomonas was known to be present.

University College London Hospitals NHS Foundation Trust (Ref: P-001035)

Report03-Nov-20Partly upheld

Summary:

Miss V complains about the care and treatment she received from the neurosurgery team at University College London Hospitals NHS Foundation Trust (the Trust), following being diagnosed with a pineal gland cyst. Miss V says that the Trust changed her appointments and scans unnecessarily and without informing her, failed to properly communicate the symptoms of her condition or offer her proper reassurance about her condition, did not provide or follow a proper care plan, and unnecessarily delayed her treatment and follow-up scans.

University College London Hospitals NHS Foundation Trust (Ref: P-001035)

Report03-Nov-20Partly upheld

Summary:

Miss V complains about the care and treatment she received from the neurosurgery team at University College London Hospitals NHS Foundation Trust (the Trust), following being diagnosed with a pineal gland cyst. Miss V says that the Trust changed her appointments and scans unnecessarily and without informing her, failed to properly communicate the symptoms of her condition or offer her proper reassurance about her condition, did not provide or follow a proper care plan, and unnecessarily delayed her treatment and follow-up scans.

Nottinghamshire Healthcare NHS Foundation Trust (Ref: P-001003)

Report29-Oct-20Not upheldDiagnosis

Summary:

This complaint is about the care and treatment Mr O received from an NHS Foundation Trust at a prison. Mr O says the Trust did not adequately assess him, dismissed his concerns and did not promptly respond to his deteriorating health and transfer him to hospital at the earliest opportunity. Mr O says the Trust’s actions caused a delay in diagnosing and treating swelling and a brain arteriovenous malformation (AVM).

Black Country Partnership NHS Foundation Trust (Ref: P-001031)

Report27-Oct-20UpheldAccess

Summary:

Ms I complains about the length of time she has been waiting for an appointment with a psychologist at the Trust. In particular, she says following an admission to hospital following an overdose she still has not had a psychological assessment, as recommended by the Trust. As a result of the delay, Ms I says her mental health has been adversely affected even further (depression, anxiety, and stress levels), and she has been forced to seek private treatment to receive the treatment she requires.

Barts Health NHS Trust (Ref: P-001026)

Report19-Oct-20Partly upheldRisk assessment

Summary:

This complaint relates to a fall the complainant had whilst at the Trust. The complainant says they attended an appointment and then after leaving the consultation room to get blood tests, they fell over some scales that the Trust had placed in a dangerous place in the corridor and the Trust then told them they were free to go, without doing any other checks to make sure they had not hurt themself. The complainant also says the Trust informed them their GP would be made aware of the fall, but when they went to see their GP a week later their GP had no idea it had happened. An X-ray revealed they had seriously damaged their shoulder and they needed to pay someone to come help them wash and dress for eleven weeks at significant cost. The complainant also complains about the Trust’s complaint handling and they complained to the Trust a couple of days after the fall but this, and their subsequent letters of complaint were ignored.