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Complaints about the NHS in England

Your filters returned 113 results

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Complex complaints with two or more parts about one or multiple organisations may appear more than once in the search results.

Barts Health NHS Trust (Ref: P-001026)

Report19-Oct-20Not upheldComplaint handling

Summary:

This complaint relates to a fall the complainant had whilst at the Trust. The complainant says they attended an appointment and then after leaving the consultation room to get blood tests, they fell over some scales that the Trust had placed in a dangerous place in the corridor and the Trust then told them they were free to go, without doing any other checks to make sure they had not hurt themself. The complainant also says the Trust informed them their GP would be made aware of the fall, but when they went to see their GP a week later their GP had no idea it had happened. An X-ray revealed they had seriously damaged their shoulder and they needed to pay someone to come help them wash and dress for eleven weeks at significant cost. The complainant also complains about the Trust’s complaint handling and they complained to the Trust a couple of days after the fall but this, and their subsequent letters of complaint were ignored.

South West Yorkshire Partnership NHS Foundation Trust (Ref: P-001030)

Report08-Oct-20Partly upheldDiagnosis

Summary:

"The complainant states that after her GP referred her to the Trust for an autism assessment. The Trust did not address her concerns about its diagnosis of social anxiety. The complainant also states the adult Asperger assessment (AAA) in the Trust’s diagnostic report indicated she may have a diagnosis of Asperger’s but this is not the diagnosis she has been given. Finally the complainant says the Trust made her feel really uncomfortable at the appointments she attended and her diagnosis of social anxiety does not explain all of her difficulties. She says the Trust’s diagnostic report confused her and her GP and that she needs an accurate diagnosis so she can get the correct support."

Frimley Health NHS Foundation Trust (Ref: P-001042)

Report21-Sep-20Not upheldTreatment

Summary:

Mrs B complains that the Trust failed to diagnose her husband’s abdominal aortic aneurysm. She says the Trust wrongly assumed the problem related to his previous hip replacement and it failed to perform further scans to investigate fully. Mrs B says the Trust acted without urgency, provided insufficient pain relief and did not monitor her husband’s blood pressure adequately and that the Trust failed to contact her at the earliest opportunity when her husband’s condition deteriorated. Mrs B also complains that the local resolution meeting was inadequate as no one involved in her husband’s care attended. Mr A sadly died at the Trust and Mrs B says more urgent action and further investigations would have identified the true diagnosis sooner, and this would have given her husband the best chance of survival, to have life-saving surgery.

Frimley Health NHS Foundation Trust (Ref: P-001042)

Report21-Sep-20Not upheldNursing care

Summary:

Mrs B complains that the Trust failed to diagnose her husband’s abdominal aortic aneurysm. She says the Trust wrongly assumed the problem related to his previous hip replacement and it failed to perform further scans to investigate fully. Mrs B says the Trust acted without urgency, provided insufficient pain relief and did not monitor her husband’s blood pressure adequately and that the Trust failed to contact her at the earliest opportunity when her husband’s condition deteriorated. Mrs B also complains that the local resolution meeting was inadequate as no one involved in her husband’s care attended. Mr A sadly died at the Trust and Mrs B says more urgent action and further investigations would have identified the true diagnosis sooner, and this would have given her husband the best chance of survival, to have life-saving surgery.

Frimley Health NHS Foundation Trust (Ref: P-001042)

Report21-Sep-20Not upheldComplaint handling

Summary:

Mrs B complains that the Trust failed to diagnose her husband’s abdominal aortic aneurysm. She says the Trust wrongly assumed the problem related to his previous hip replacement and it failed to perform further scans to investigate fully. Mrs B says the Trust acted without urgency, provided insufficient pain relief and did not monitor her husband’s blood pressure adequately and that the Trust failed to contact her at the earliest opportunity when her husband’s condition deteriorated. Mrs B also complains that the local resolution meeting was inadequate as no one involved in her husband’s care attended. Mr A sadly died at the Trust and Mrs B says more urgent action and further investigations would have identified the true diagnosis sooner, and this would have given her husband the best chance of survival, to have life-saving surgery.

Frimley Health NHS Foundation Trust (Ref: P-001042)

Report21-Sep-20Not upheldDiagnosis

Summary:

Mrs B complains that the Trust failed to diagnose her husband’s abdominal aortic aneurysm. She says the Trust wrongly assumed the problem related to his previous hip replacement and it failed to perform further scans to investigate fully. Mrs B says the Trust acted without urgency, provided insufficient pain relief and did not monitor her husband’s blood pressure adequately and that the Trust failed to contact her at the earliest opportunity when her husband’s condition deteriorated. Mrs B also complains that the local resolution meeting was inadequate as no one involved in her husband’s care attended. Mr A sadly died at the Trust and Mrs B says more urgent action and further investigations would have identified the true diagnosis sooner, and this would have given her husband the best chance of survival, to have life-saving surgery.

Frimley Health NHS Foundation Trust (Ref: P-001042)

Report21-Sep-20Not upheldCommunication

Summary:

Mrs B complains that the Trust failed to diagnose her husband’s abdominal aortic aneurysm. She says the Trust wrongly assumed the problem related to his previous hip replacement and it failed to perform further scans to investigate fully. Mrs B says the Trust acted without urgency, provided insufficient pain relief and did not monitor her husband’s blood pressure adequately and that the Trust failed to contact her at the earliest opportunity when her husband’s condition deteriorated. Mrs B also complains that the local resolution meeting was inadequate as no one involved in her husband’s care attended. Mr A sadly died at the Trust and Mrs B says more urgent action and further investigations would have identified the true diagnosis sooner, and this would have given her husband the best chance of survival, to have life-saving surgery.

Wirral University Teaching Hospital NHS Foundation Trust (Ref: P-001041)

Report20-Sep-20UpheldNursing care

Summary:

Mrs A complains about the care and treatment of her late daughter, Miss A, by the Trust. She complains that during Miss A’s admission at the Trust’s Hospital, her nutritional needs were not looked after and she was not provided with the correct treatment when she needed it. She also complains about the cleanliness of her daughter’s room and about problems in the communication by the Trust with herself and the family. Mrs A says that her daughter’s death was a result of failings by the Trust.

Wirral University Teaching Hospital NHS Foundation Trust (Ref: P-001041)

Report20-Sep-20Not upheldOther - Health

Summary:

Mrs A complains about the care and treatment of her late daughter, Miss A, by the Trust. She complains that during Miss A’s admission at the Trust’s Hospital, her nutritional needs were not looked after and she was not provided with the correct treatment when she needed it. She also complains about the cleanliness of her daughter’s room and about problems in the communication by the Trust with herself and the family. Mrs A says that her daughter’s death was a result of failings by the Trust.

Wirral University Teaching Hospital NHS Foundation Trust (Ref: P-001041)

Report20-Sep-20Not upheldDrugs / medication

Summary:

Mrs A complains about the care and treatment of her late daughter, Miss A, by the Trust. She complains that during Miss A’s admission at the Trust’s Hospital, her nutritional needs were not looked after and she was not provided with the correct treatment when she needed it. She also complains about the cleanliness of her daughter’s room and about problems in the communication by the Trust with herself and the family. Mrs A says that her daughter’s death was a result of failings by the Trust.