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Complaints about the NHS in England

Your filters returned 113 results

Use the search filters below to refine the results and find complaints of interest. Search results are listed with the most recent first. 
Complex complaints with two or more parts about one or multiple organisations may appear more than once in the search results.

Mid Yorkshire Hospitals NHS Trust (Ref: P-001025)

Report15-Sep-20Not upheldNursing care

Summary:

Miss D complains about aspects of the care that she received from Mid Yorkshire NHS Foundation Trust. Specifically, Miss D complains that she attended hospital at 36+2 weeks pregnant believing that her waters had broken, but was sent home after being advised that this was not the case, staff did not take appropriate action after she reported decreased foetal movement, she experienced shortness of breath, and went to A&E where she was kept in a side room for 17 hours. She says that she asked for her baby’s heartbeat to be taken but this did not happen because the message was not relayed to the clinician Miss D also complains her notes were lost in triage, staff did not check on her baby until three hours after he was born, did not attend to her or instruct her how to breastfeed or offer her food after birth. Miss D says that because of some of these events her child has been unwell since birth and has an underlying health condition and that she has been unwell herself.

Royal Free London NHS Foundation Trust (Ref: P-001024)

Report28-Aug-20Not upheld

Summary:

"Mr A complains the emergency department (ED) at the Trust did not take his symptoms and his wife’s concerns seriously when he attended ED twice, discharged him twice without carrying out the necessary investigations (i.e. CT scan) and prescribed inappropriate medication, and failed to diagnose sooner that he had a tumour on his brain. As a result, Mr A says the delay caused a deterioration in his health. Mr A and his wife have lost faith in the ED at the Trust and the events have caused them distress."

London North West University Healthcare NHS Trust (Ref: P-001022)

Report17-Aug-20Not upheldAccess

Summary:

Mr Y and Ms U complain about aspects of care and treatment provided by the Trust resulting in their son O being delivered still-born. Mr Y further complains about the handling of the complaint by the Trust. He does not feel it took the complaint seriously and has not given any assurance of the steps it has taken to address the concerns raised. Mr Y says that had appropriate and prompt action been taken, staff could have identified O was displaying signs of distress at an earlier time. He says there were missed opportunities to take action that could have saved his life.

London North West University Healthcare NHS Trust (Ref: P-001022)

Report17-Aug-20UpheldCommunication

Summary:

Mr Y and Ms U complain about aspects of care and treatment provided by the Trust resulting in their son O being delivered still-born. Mr Y further complains about the handling of the complaint by the Trust. He does not feel it took the complaint seriously and has not given any assurance of the steps it has taken to address the concerns raised. Mr Y says that had appropriate and prompt action been taken, staff could have identified O was displaying signs of distress at an earlier time. He says there were missed opportunities to take action that could have saved his life.

London North West University Healthcare NHS Trust (Ref: P-001022)

Report17-Aug-20UpheldCommunication

Summary:

Mr Y and Ms U complain about aspects of care and treatment provided by the Trust resulting in their son O being delivered still-born. Mr Y further complains about the handling of the complaint by the Trust. He does not feel it took the complaint seriously and has not given any assurance of the steps it has taken to address the concerns raised. Mr Y says that had appropriate and prompt action been taken, staff could have identified O was displaying signs of distress at an earlier time. He says there were missed opportunities to take action that could have saved his life.

London North West University Healthcare NHS Trust (Ref: P-001022)

Report17-Aug-20UpheldChoice and Consent

Summary:

Mr Y and Ms U complain about aspects of care and treatment provided by the Trust resulting in their son O being delivered still-born. Mr Y further complains about the handling of the complaint by the Trust. He does not feel it took the complaint seriously and has not given any assurance of the steps it has taken to address the concerns raised. Mr Y says that had appropriate and prompt action been taken, staff could have identified O was displaying signs of distress at an earlier time. He says there were missed opportunities to take action that could have saved his life.

London North West University Healthcare NHS Trust (Ref: P-001022)

Report17-Aug-20Partly upheldComplaint handling

Summary:

Mr Y and Ms U complain about aspects of care and treatment provided by the Trust resulting in their son O being delivered still-born. Mr Y further complains about the handling of the complaint by the Trust. He does not feel it took the complaint seriously and has not given any assurance of the steps it has taken to address the concerns raised. Mr Y says that had appropriate and prompt action been taken, staff could have identified O was displaying signs of distress at an earlier time. He says there were missed opportunities to take action that could have saved his life.

London North West University Healthcare NHS Trust (Ref: P-001022)

Report17-Aug-20Partly upheldTests

Summary:

Mr Y and Ms U complain about aspects of care and treatment provided by the Trust resulting in their son O being delivered still-born. Mr Y further complains about the handling of the complaint by the Trust. He does not feel it took the complaint seriously and has not given any assurance of the steps it has taken to address the concerns raised. Mr Y says that had appropriate and prompt action been taken, staff could have identified O was displaying signs of distress at an earlier time. He says there were missed opportunities to take action that could have saved his life.

East Kent Hospitals University NHS Foundation Trust (Ref: P-001043)

Report13-Aug-20Partly upheldDiagnosis

Summary:

Miss C complains that staff at Hospital 1 (part of Trust A) did not provide her mother, Mrs D, with a neck brace which fitted properly. She also complains that the staff did not provide her mother with adequate care for the neck brace while she was an inpatient at the hospital. As a result, she says her mother developed pressure sores on her neck which then developed into a skin infection, which caused her death from sepsis caused by the skin infection.

Kent Community Health NHS Foundation Trust (Ref: P-001043)

Report13-Aug-20Not upheldNursing care

Summary:

Miss C complains that staff at Hospital 1 (part of Trust A) did not provide her mother, Mrs D, with a neck brace which fitted properly. She also complains that the staff did not provide her mother with adequate care for the neck brace while she was an inpatient at the hospital. As a result, she says her mother developed pressure sores on her neck which then developed into a skin infection, which caused her death from sepsis caused by the skin infection.