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Complaints about UK Government departments and other public organisations

Your filters returned 12 results

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Department for Work and Pensions (Ref: P-001044)

Report22-Mar-21Not upheldPayment methods

Summary:

Dr N complains that when DWP processed Alternative Payment Arrangement (APA) requests he made for three of his tenants in receipt of UC, staff sought consent from the tenants to set up the APAs when they should not have done. Because the tenants refused to give consent to the APAs they were not set up. As a result he says he lost rent from his tenants that would have otherwise been paid had the APAs been set up, the value of which is approximately £15,000. Because of the losses he sustained, he withdrew some of his properties from the local authority marketplace because he considered it was too risky to take on UC dependent tenants which he says damaged his relationship with the local authority.

UK Visas and Immigration (Ref: P-001040)

Report23-Sep-20Not upheld

Summary:

Mr H complains that Immigration Enforcement did not properly consider his application to the voluntary returns service (VRS) team for funding to return back to Pakistan (as he wanted to withdraw his application because he says he was not satisfied with the treatment he had received). He says the experience was very stressful and he lost out on his own finances having to fund his return flights back to Pakistan.

Environment Agency (Ref: P-001037)

Report18-Dec-20Partly upheldEnforcement - lack of

Summary:

The Fishery Owner complains that the Environment Agency did not prosecute the contractor who removed fish from her fishery without permission and caused damage to it and that the Environment Agency did not meet its obligations to them under The Victims Right to Review scheme. The Fishery Owner says the Environment Agency’s actions have significantly impacted on their ability to re-establish their business. She says this has had a major financial impact on them, and wants the Environment Agency to take their enforcement decision again in the hope that they will obtain justice and reparations for what happened

Environment Agency (Ref: P-001037)

Report18-Dec-20Not upheldHuman Rights

Summary:

The Fishery Owner complains that the Environment Agency did not prosecute the contractor who removed fish from her fishery without permission and caused damage to it and that the Environment Agency did not meet its obligations to them under The Victims Right to Review scheme. The Fishery Owner says the Environment Agency’s actions have significantly impacted on their ability to re-establish their business. She says this has had a major financial impact on them, and wants the Environment Agency to take their enforcement decision again in the hope that they will obtain justice and reparations for what happened

UK Visas and Immigration (Ref: P-001034)

Report27-Nov-20Upheld

Summary:

Mr A complains UKVI did not consider the full evidence he provided that documented a genuine and subsisting relationship or the cultural and religious reasons why he and his partner had not lived together for two years. He complains consequently UKVI deemed his partner had not met the leave to remain as a partner requirement and consequently denied her application for leave to remain. He says they therefore had to go through an unnecessary appeal process.

HM Courts and Tribunals Service (Ref: P-001033)

Report18-Dec-20Not upheldAdministration - Administration other

Summary:

Complainant A states that HMCTS took too long to produce a court order that they required for their claim. They also say once the order was produced there was an error on it which in turn allowed the defendant longer to pay the judgement. Complainant A also complains about poor complaint handling where they experienced a number of delays in HMCTS responding leading them to chase HMCTS repeatedly. Complainant A says they are now unable to enforce the judgement because the defendant was able to liquidate their company due to HMCTS’ error and delays. As a result, they state they have suffered from stress and financial hardship. This has been compounded because of HMCTS’ poor complaint handling.

HM Courts and Tribunals Service (Ref: P-001033)

Report18-Dec-20Not upheldEntitlement, loss of

Summary:

Complainant A states that HMCTS took too long to produce a court order that they required for their claim. They also say once the order was produced there was an error on it which in turn allowed the defendant longer to pay the judgement. Complainant A also complains about poor complaint handling where they experienced a number of delays in HMCTS responding leading them to chase HMCTS repeatedly. Complainant A says they are now unable to enforce the judgement because the defendant was able to liquidate their company due to HMCTS’ error and delays. As a result, they state they have suffered from stress and financial hardship. This has been compounded because of HMCTS’ poor complaint handling.

HM Courts and Tribunals Service (Ref: P-001033)

Report18-Dec-20Not upheldComplaint handling

Summary:

Complainant A states that HMCTS took too long to produce a court order that they required for their claim. They also say once the order was produced there was an error on it which in turn allowed the defendant longer to pay the judgement. Complainant A also complains about poor complaint handling where they experienced a number of delays in HMCTS responding leading them to chase HMCTS repeatedly. Complainant A says they are now unable to enforce the judgement because the defendant was able to liquidate their company due to HMCTS’ error and delays. As a result, they state they have suffered from stress and financial hardship. This has been compounded because of HMCTS’ poor complaint handling.

UK Visas and Immigration (Ref: P-001021)

Report03-Aug-20Partly upheldAdministration - Administration other

Summary:

"Mrs O complains about the service she had from UKVI when it considered her application for a Registration Certificate that she made, and an application for British citizenship".

UK Visas and Immigration (Ref: P-001006)

Report30-Oct-20Partly upheldRecord keeping

Summary:

Mrs N complains that the British Consulate in Turkey incorrectly withdrew her husband's application for Entry Clearance for a returning resident visa.