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Complaints about UK Government departments and other public organisations

Your filters returned 83 results

Use the search filters below to refine the results and find complaints of interest. Search results are listed with the most recent first. 
Complex complaints with two or more parts about one or multiple organisations may appear more than once in the search results.

Independent Assessment Services (Ref: P-001317)

Statement16-Nov-21Closed after initial enquiriesEmployment and low income benefits

Summary:

Mr H complained the Independent Assessment Service (IAS) failed to provide the CCTV footage he requested from his PIP assessment. He says this meant he was unable to prove the information about his mobility in the PIP assessment report was incorrect.

HM Revenue & Customs (Ref: P-001315)

Report18-Feb-22Not upheldTax credits

Summary:

Ms I complains that HMRC did not provide her with adequate information about how working overtime would impact her tax credit payments the following year.

Rural Payments Agency (Ref: P-001307)

Statement23-Feb-22Closed after initial enquiriesBusiness and regulation

Summary:

Mr E complains the Rural Payments Agency took too long to explain why his 2015 and 2016 applications for the Basic Payment Scheme rural farming grant were unsuccessful.

Rural Payments Agency (Ref: P-001307)

Statement23-Feb-22Closed after initial enquiriesComplaint handling

Summary:

Mr E complains the Rural Payments Agency took too long to explain why his 2015 and 2016 applications for the Basic Payment Scheme rural farming grant were unsuccessful.

Rural Payments Agency (Ref: P-001307)

Statement23-Feb-22Closed after initial enquiriesProperty and planning

Summary:

Mr E complains the Rural Payments Agency took too long to explain why his 2015 and 2016 applications for the Basic Payment Scheme rural farming grant were unsuccessful.

Rural Payments Agency (Ref: P-001307)

Statement23-Feb-22Closed after initial enquiriesBusiness and regulation

Summary:

Mr E complains the Rural Payments Agency took too long to explain why his 2015 and 2016 applications for the Basic Payment Scheme rural farming grant were unsuccessful.

Rural Payments Agency (Ref: P-001307)

Statement23-Feb-22Closed after initial enquiriesComplaint handling

Summary:

Mr E complains the Rural Payments Agency took too long to explain why his 2015 and 2016 applications for the Basic Payment Scheme rural farming grant were unsuccessful.

Rural Payments Agency (Ref: P-001307)

Statement23-Feb-22Closed after initial enquiriesProperty and planning

Summary:

Mr E complains the Rural Payments Agency took too long to explain why his 2015 and 2016 applications for the Basic Payment Scheme rural farming grant were unsuccessful.

Legal Aid Agency (Ref: P-001298)

Report28-Feb-22Not upheldLegal aid

Summary:

Ms I complained that the Legal Aid Agency failed to correspond with her between 1998 and 2019, so she did not know the statutory charge on her home was accruing interest during that 21 year period of time.

UK Research and Innovation (Ref: P-001277)

Statement11-Jan-22Closed after initial enquiriesBusiness and regulation

Summary:

Mr B complained that Innovate UK, which is part of UK Research and Innovation (UKRI), failed to properly assess and score his submission for grant funding. He also complained they did not address comments he made in his complaint response