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Complaints about UK Government departments and other public organisations

Your filters returned 30 results

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The Equality and Human Rights Commission (Ref: P-001079)

Statement29-Jun-21Closed after initial enquiriesDecision incorrect/miscalculated

Summary:

Ms U complains that Equality & Human Rights Commission (EHRC) failed to provide her with advice and legal support to recover a property she had been evicted from. She states EHRC failed to investigate her complaint that the eviction breached her human rights. Ms U further complained that EHRC did not investigate a complaint she made to them about advice she had received from the Equality & Advisory Support Service (EASS).

The Equality and Human Rights Commission (Ref: P-001079)

Statement29-Jun-21Closed after initial enquiriesComplaint handling

Summary:

Ms U complains that Equality & Human Rights Commission (EHRC) failed to provide her with advice and legal support to recover a property she had been evicted from. She states EHRC failed to investigate her complaint that the eviction breached her human rights. Ms U further complained that EHRC did not investigate a complaint she made to them about advice she had received from the Equality & Advisory Support Service (EASS).

Department for Transport (Ref: P-001071)

Report29-Jun-21Not upheldCommunication

Summary:

Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and 2017. In particular, Mr and Mrs P said DfT mismanaged their expectations about the approach to the acquisition of their property. Mrs and Mrs P also state HS2 and DfT gave them inconsistent and contradictory information about their property acquisition. Mr and Mrs P also state the ICA did not consider Mr and Mrs P’s evidence with equal weight to that of HS2 and failed to pick up inaccuracies in HS2’s evidence, and that the ICA should not have said HS2’s complaint handling was robust and good when HS2 had failed to answer their questions and missed procedural timescales for responding to complaints.

High Speed Two (HS2) Ltd (Ref: P-001071)

Report29-Jun-21UpheldProperty and planning

Summary:

Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and 2017. In particular, Mr and Mrs P said DfT mismanaged their expectations about the approach to the acquisition of their property. Mrs and Mrs P also state HS2 and DfT gave them inconsistent and contradictory information about their property acquisition. Mr and Mrs P also state the ICA did not consider Mr and Mrs P’s evidence with equal weight to that of HS2 and failed to pick up inaccuracies in HS2’s evidence, and that the ICA should not have said HS2’s complaint handling was robust and good when HS2 had failed to answer their questions and missed procedural timescales for responding to complaints.

High Speed Two (HS2) Ltd (Ref: P-001071)

Report29-Jun-21Partly upheldProperty and planning

Summary:

Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and 2017. In particular, Mr and Mrs P said DfT mismanaged their expectations about the approach to the acquisition of their property. Mrs and Mrs P also state HS2 and DfT gave them inconsistent and contradictory information about their property acquisition. Mr and Mrs P also state the ICA did not consider Mr and Mrs P’s evidence with equal weight to that of HS2 and failed to pick up inaccuracies in HS2’s evidence, and that the ICA should not have said HS2’s complaint handling was robust and good when HS2 had failed to answer their questions and missed procedural timescales for responding to complaints.

High Speed Two (HS2) Ltd (Ref: P-001071)

Report29-Jun-21Partly upheldProperty and planning

Summary:

Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and 2017. In particular, Mr and Mrs P said DfT mismanaged their expectations about the approach to the acquisition of their property. Mrs and Mrs P also state HS2 and DfT gave them inconsistent and contradictory information about their property acquisition. Mr and Mrs P also state the ICA did not consider Mr and Mrs P’s evidence with equal weight to that of HS2 and failed to pick up inaccuracies in HS2’s evidence, and that the ICA should not have said HS2’s complaint handling was robust and good when HS2 had failed to answer their questions and missed procedural timescales for responding to complaints.

High Speed Two (HS2) Ltd (Ref: P-001071)

Report29-Jun-21Partly upheldProperty and planning

Summary:

Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and 2017. In particular, Mr and Mrs P said DfT mismanaged their expectations about the approach to the acquisition of their property. Mrs and Mrs P also state HS2 and DfT gave them inconsistent and contradictory information about their property acquisition. Mr and Mrs P also state the ICA did not consider Mr and Mrs P’s evidence with equal weight to that of HS2 and failed to pick up inaccuracies in HS2’s evidence, and that the ICA should not have said HS2’s complaint handling was robust and good when HS2 had failed to answer their questions and missed procedural timescales for responding to complaints.

High Speed Two (HS2) Ltd (Ref: P-001071)

Report29-Jun-21Not upheldProperty and planning

Summary:

Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and 2017. In particular, Mr and Mrs P said DfT mismanaged their expectations about the approach to the acquisition of their property. Mrs and Mrs P also state HS2 and DfT gave them inconsistent and contradictory information about their property acquisition. Mr and Mrs P also state the ICA did not consider Mr and Mrs P’s evidence with equal weight to that of HS2 and failed to pick up inaccuracies in HS2’s evidence, and that the ICA should not have said HS2’s complaint handling was robust and good when HS2 had failed to answer their questions and missed procedural timescales for responding to complaints.

High Speed Two (HS2) Ltd (Ref: P-001071)

Report29-Jun-21UpheldProperty and planning

Summary:

Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and 2017. In particular, Mr and Mrs P said DfT mismanaged their expectations about the approach to the acquisition of their property. Mrs and Mrs P also state HS2 and DfT gave them inconsistent and contradictory information about their property acquisition. Mr and Mrs P also state the ICA did not consider Mr and Mrs P’s evidence with equal weight to that of HS2 and failed to pick up inaccuracies in HS2’s evidence, and that the ICA should not have said HS2’s complaint handling was robust and good when HS2 had failed to answer their questions and missed procedural timescales for responding to complaints.

High Speed Two (HS2) Ltd (Ref: P-001071)

Report29-Jun-21Partly upheldProperty and planning

Summary:

Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and 2017. In particular, Mr and Mrs P said DfT mismanaged their expectations about the approach to the acquisition of their property. Mrs and Mrs P also state HS2 and DfT gave them inconsistent and contradictory information about their property acquisition. Mr and Mrs P also state the ICA did not consider Mr and Mrs P’s evidence with equal weight to that of HS2 and failed to pick up inaccuracies in HS2’s evidence, and that the ICA should not have said HS2’s complaint handling was robust and good when HS2 had failed to answer their questions and missed procedural timescales for responding to complaints.